Let’s Talk about “Conversations” at Mount Airy Toyota

Mount Airy Toyota is excited to announce the inclusion of state-of-the-art technology, which allows customers to virtually chat with us at any time. This streamlined service, offered by Dealer Inspire, is just another way Mount Airy Toyota can help its customers with sales, service, and anything in-between.

“Conversations” is an A.I. technology that is meant to connect car buyers to a dealership in an entirely new way. What’s exciting is that this method allows customers to discuss sales and service options at any time of day and for however long they wish.

Here are the details:

• Say hello to Ana Bot. Ana is a virtual secretary who can schedule appointments, provide directions, quickly figure trade-in estimates, provide personal offers, and much more. All these things are done through online chats that can even be had through your phone.
• See everything we have on site. Though Mount Airy Toyota’s website always has an updated inventory of all our vehicles, through “Conversations,” customers can receive a personalized inventory of their favorite makes and models.
• Outbound texting. This is an advanced messaging system that allows the dealership to speak directly to the customer through text. Imagine you drop your car off at Mount Airy for some minor repairs and your technician finds that your car needs additional work, or he needs to ask you a quick question. Instead of having to stop what he’s doing to go and call or email you, now all he has to do is get out his phone and send you a text through a unique SMS number. This is great because it is non-intrusive and it wastes no time at all.
• Face-to-face connections. Through “Conversations,” a Mount Airy Toyota representative, who has been working with you to find that perfect vehicle, can now have live video conversations with you at any time. This allows you to see new vehicles added to the lot in real-time right from your phone.
• Group chats. Not only can you have a live conversation with one of our sales representatives or with one of our service technicians, but you can also add individuals or departments to your conversations. This makes it so much easier to find out everything you need to know about a particular vehicle within one virtual conversation.

Say goodbye to the days of waiting until you can make it to the dealership to ask your questions or look at a specific inventory. With “Conversations,” car shopping at Mount Airy Toyota is so much easier.